.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border-radius:var(--radius-sm);border:1px solid transparent;font-weight:600;cursor:pointer;white-space:nowrap;transition:background-color var(--duration-micro) var(--ease-standard),border-color var(--duration-micro) var(--ease-standard),color var(--duration-micro) var(--ease-standard),transform var(--duration-micro) var(--ease-standard)}.btn:active:not(:disabled){transform:scale(.98)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn--sm{height:30px;padding:0 10px;font-size:12.5px}.btn--md{height:36px;padding:0 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btn-spin{to{transform:rotate(360deg)}}.theme-toggle{width:34px;height:34px;flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;border:none;border-radius:var(--radius-sm);background:none;color:var(--text-secondary);cursor:pointer;transition:background-color var(--duration-micro) var(--ease-standard),color var(--duration-micro) var(--ease-standard)}.theme-toggle:hover{background:var(--surface-hover);color:var(--text-primary)}.theme-toggle__icon--enter{animation:theme-toggle-enter .36s cubic-bezier(.16,1,.3,1)}@keyframes theme-toggle-enter{0%{opacity:0;transform:rotate(-90deg) scale(.6)}}@media (prefers-reduced-motion: reduce){.theme-toggle__icon--enter{animation:none}}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(circle at 20% 15%,var(--primary-soft) 0%,var(--background) 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860px){.sidebar{position:fixed;top:0;right:30%;bottom:0;left:0;z-index:100;transform:translate(-100%);transition:transform var(--duration-component) var(--ease-standard);box-shadow:var(--shadow-lg)}.sidebar--open{transform:translate(0)}.sidebar__close{display:inline-flex}.sidebar-scrim{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#0d122059;z-index:99;animation:fade-in var(--duration-component) var(--ease-standard)}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}.avatar{display:inline-flex;align-items:center;justify-content:center;border-radius:50%;background:var(--primary-soft);color:var(--primary);font-weight:700;flex-shrink:0}.topbar{height:56px;flex-shrink:0;display:flex;align-items:center;gap:14px;padding:0 18px;background:var(--surface-elevated);border-bottom:1px solid 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(max-width: 860px){.topbar__menu-btn{display:inline-flex}.topbar__search{width:180px}}.app-layout{display:flex;height:100vh;background:var(--background)}.app-layout__main{flex:1;min-width:0;display:flex;flex-direction:column}.app-layout__content{flex:1;overflow-y:auto;padding:24px 28px 40px}@media (max-width: 640px){.app-layout__content{padding:16px 16px 32px}}.card{background:var(--surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.status-badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;font-weight:600;white-space:nowrap}.status-badge--md{padding:4px 10px;font-size:12px}.status-badge--sm{padding:3px 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.status-progress__item{opacity:.55}.status-progress>.status-badge{margin-left:4px}.status-progress__item{display:flex;align-items:center}.status-progress__node{width:9px;height:9px;border-radius:50%;background:var(--border);transition:background-color var(--duration-component) var(--ease-standard)}.status-progress__node--done{background:var(--primary)}.status-progress__node--current{box-shadow:0 0 0 4px var(--primary-soft)}.status-progress__label,.status-progress__label--current{margin:0 8px;font-size:12px;color:var(--text-muted);white-space:nowrap}.status-progress__label--current{color:var(--text-primary);font-weight:600}.status-progress__line{width:28px;height:2px;background:var(--border);border-radius:1px;margin-right:0}.status-progress__line--done{background:var(--primary)}.ticket-card{position:relative;display:block;background:var(--surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:14px 16px;box-shadow:var(--shadow-sm);transition:transform var(--duration-micro) var(--ease-standard),box-shadow var(--duration-micro) var(--ease-standard),border-color var(--duration-micro) var(--ease-standard)}.ticket-card:hover{transform:translateY(-1px);box-shadow:var(--shadow-md);border-color:var(--border)}.ticket-card--new{border-color:var(--primary);box-shadow:0 0 0 1px var(--primary),var(--shadow-sm)}.ticket-card__new-flag{position:absolute;top:-8px;left:14px;background:var(--primary);color:var(--text-on-primary);font-size:10px;font-weight:700;letter-spacing:.04em;padding:2px 7px;border-radius:999px}.ticket-card__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.ticket-card__id{font-size:12px;font-weight:600;color:var(--text-muted);font-variant-numeric:tabular-nums}.ticket-card__product{color:var(--text-secondary)}.ticket-card__module{color:var(--primary);font-weight:700}.ticket-card__subject{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-card__customer{font-size:12.5px;color:var(--text-secondary);margin-bottom:12px}.ticket-card__customer--unidentified{color:var(--warning);font-weight:600}.ticket-card__bottom{display:flex;align-items:center;justify-content:space-between}.ticket-card__assignee{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-secondary)}.ticket-card__unassigned{color:var(--text-muted);font-style:italic}.ticket-card__time{font-size:12px;color:var(--text-muted)}.skeleton{display:inline-block;background:linear-gradient(90deg,var(--surface-hover) 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select:focus{outline:none;border-color:var(--primary)}.select__chevron{position:absolute;right:10px;pointer-events:none;color:var(--text-muted)}.toast-stack{position:fixed;bottom:20px;right:20px;display:flex;flex-direction:column;gap:8px;z-index:1000;max-width:340px}.toast{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:var(--radius-md);background:var(--surface-elevated);border:1px solid var(--border);box-shadow:var(--shadow-lg);animation:toast-in .2s var(--ease-standard)}@keyframes toast-in{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.toast--success svg{color:var(--success)}.toast--error svg{color:var(--danger)}.toast--info svg{color:var(--info)}.toast__title{font-size:13px;font-weight:600;color:var(--text-primary)}.toast__description{margin-top:2px;font-size:12.5px;color:var(--text-secondary)}.dashboard{max-width:1100px;margin:0 auto;display:flex;flex-direction:column;gap:28px}.dashboard__header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}.dashboard__header p{color:var(--text-secondary);font-size:13px;margin-top:4px}.dashboard__actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.dashboard__tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.dashboard-tile__link{display:block;color:inherit;text-decoration:none;border-radius:var(--radius-lg)}.dashboard-tile{display:flex;align-items:center;gap:12px;padding:16px;height:100%;transition:transform var(--duration-micro) var(--ease-standard)}.dashboard-tile__link:hover .dashboard-tile{transform:translateY(-1px)}.dashboard-tile__link:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.dashboard-tile__icon{width:34px;height:34px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.dashboard-tile--pending .dashboard-tile__icon{background:var(--status-pending-soft);color:var(--status-pending)}.dashboard-tile--in-progress .dashboard-tile__icon{background:var(--status-in-progress-soft);color:var(--status-in-progress)}.dashboard-tile--waiting .dashboard-tile__icon{background:var(--status-waiting-soft);color:var(--status-waiting)}.dashboard-tile--resolved .dashboard-tile__icon{background:var(--status-resolved-soft);color:var(--status-resolved)}.dashboard-tile__value{font-size:20px;font-weight:700;color:var(--text-primary);line-height:1.1}.dashboard-tile__label{font-size:12px;color:var(--text-secondary);margin-top:2px}.dashboard__unidentified-banner{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:var(--radius-md);background:var(--warning-soft);color:var(--warning);font-size:13px;transition:transform var(--duration-micro) var(--ease-standard)}.dashboard__unidentified-banner:hover{transform:translateY(-1px)}.dashboard__unidentified-banner strong{font-weight:700}.dashboard__section-header{display:flex;align-items:center;gap:8px;margin-bottom:14px}.dashboard__section-icon{color:var(--primary)}.dashboard__section-count{background:var(--primary-soft);color:var(--primary);font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:999px}.dashboard__grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}@media (max-width: 860px){.dashboard__tiles{grid-template-columns:repeat(2,1fr)}}.chip{display:inline-flex;align-items:center;gap:6px;max-width:100%;height:30px;padding:0 12px;border-radius:999px;border:1px solid var(--border);background:var(--surface-elevated);color:var(--text-secondary);font-size:12.5px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background-color var(--duration-micro) var(--ease-standard),color var(--duration-micro) var(--ease-standard),border-color var(--duration-micro) var(--ease-standard)}.chip:hover{background:var(--surface-hover)}.chip:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.chip--active{background:var(--primary-soft);border-color:var(--primary);color:var(--primary)}.chip--active:hover{background:var(--primary-soft-hover)}.chip__label{overflow:hidden;text-overflow:ellipsis}.chip__icon{flex-shrink:0}.ticket-table{background:var(--surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow-x:auto}.ticket-table table{width:100%;border-collapse:collapse;font-size:13px}.ticket-table th{text-align:left;font-size:11.5px;font-weight:600;color:var(--text-muted);padding:10px 12px;border-bottom:1px solid var(--border-subtle);white-space:nowrap}.ticket-table td{padding:10px 12px;border-bottom:1px solid var(--border-subtle);color:var(--text-secondary);vertical-align:middle;white-space:nowrap}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table tbody tr{cursor:pointer;transition:background-color var(--duration-micro) var(--ease-standard)}.ticket-table tbody tr:hover{background:var(--surface-hover)}.ticket-table__date{font-variant-numeric:tabular-nums}.ticket-table__subject{white-space:normal!important;min-width:220px}.ticket-table__subject a{color:var(--text-primary);font-weight:600}.ticket-table__subject a:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.ticket-table__muted{color:var(--text-muted)}.list-page{max-width:900px;margin:0 auto;display:flex;flex-direction:column;gap:18px}.list-page__header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.list-page__header p{color:var(--text-secondary);font-size:13px;margin-top:4px}.list-page__form{padding:16px 18px}.list-page__form form{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap}.list-page__form label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:600;color:var(--text-secondary);flex:1;min-width:180px}.list-page__form input,.list-page__form select,.list-page__form textarea{height:36px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface);padding:0 10px;font-size:13px;color:var(--text-primary);font-family:inherit}.list-page__form textarea{height:auto;padding:8px 10px;resize:vertical}.list-page__form input:focus,.list-page__form select:focus,.list-page__form textarea:focus{outline:none;border-color:var(--primary)}.list-page__form .select,.list-page__form .select select{width:100%}.list-page__form .select select{padding-right:30px;font-weight:500}.list-page__form select:disabled{opacity:.6;cursor:not-allowed}.list-page__loading{color:var(--text-muted);font-size:13px}.list-page__table{display:flex;flex-direction:column;gap:8px}.list-page__row{padding:14px 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p{color:var(--text-secondary);font-size:13px;margin-top:4px}.tickets-page__filters{display:flex;flex-direction:column;gap:10px}.tickets-page__filter-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.tickets-page__filter-label{min-width:52px;font-size:12px;font-weight:600;color:var(--text-muted)}.tickets-page__product-filter{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap}.tickets-page__grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}.tickets-page__header-actions{display:flex;align-items:center;gap:10px}.tickets-page__view-toggle{display:inline-flex;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-elevated);overflow:hidden}.tickets-page__view-toggle button{display:inline-flex;align-items:center;justify-content:center;width:34px;height:32px;border:none;background:transparent;color:var(--text-muted);cursor:pointer;transition:background-color var(--duration-micro) var(--ease-standard),color var(--duration-micro) var(--ease-standard)}.tickets-page__view-toggle button+button{border-left:1px solid var(--border)}.tickets-page__view-toggle button:hover{background:var(--surface-hover)}.tickets-page__view-toggle button[aria-pressed=true]{background:var(--primary-soft);color:var(--primary)}.tickets-page__view-toggle button:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.message-card{background:var(--surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:16px 18px;animation:message-in var(--duration-component) var(--ease-standard)}@keyframes 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